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Returns
Defective Products
If you receive a
defective product, please notify us ASAP. We handle all
defective product claims on a case by case basis. Don't proceed with
any action regarding the product until you hear from us.
We will give you detailed instructions based on the nature of the
situation. If you are instructed to return a
defective product
to us, we will reimburse your shipping costs upon receipt of the
product and confirmation that the product is truly defective. Any returned product that is not defective falls
under the policies
regarding returns stated below.
Returns
Returns will be accepted only within 30 days of
purchase. Prior to returning a product, please contact us for a return authorization number and instructions. There is no restocking fee, providing you have a
Return Authorization number. All returns received without a Return Authorization
number are subject to a 20% restocking fee. So please take the time to
e-mail us for an RA number. All returns must be sent freight pre-paid at the
sender’s expense. We shall not be held responsible for any shipping
charges incurred returning non-defective merchandise. All returned non-defective
merchandise must be in original purchase condition including the original packaging, contents,
and the original packing slip issued by Airmattressdiscounts.com. Your payment will be refunded upon approval of
returned merchandise. We will not issue a refund for returned
merchandise damaged during shipment. We do not issue call
tags for returns.
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